Kikiya Casino Privacy Policy – Protection of Your Data

1. Introduction & Scope

The Kikiya Casino Privacy Policy applies to all players using our website and mobile app. It explains what information Kikiya Casino collects, why it is collected, how it is used, and how it is protected.

By using Kikiya Casino, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please discontinue use of our platform.

1.1 Policy Changes

Kikiya Casino may update this Privacy Policy at any time. If changes are made, we will post a notice on the website and update the "Last Updated" date at the top of the policy. It is your responsibility to review this page regularly.

1.2 Third-Party Links

Our platform may include third-party game providers who have their own privacy policies. Kikiya Casino is not responsible for the policies of those third parties.

2. What Information We Collect

Kikiya Casino collects only the information needed to provide you with the best experience. We gather data from three primary sources.

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full Name, Date of Birth & Gender
• Email Address & Mobile Number
• Mailing Address & Country
• Payment Method Details (Mobile Banking, Bank Account, etc.)
• Government-Issued ID & Photo for KYC Verification
• Messages and complaints sent to the support team

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP Address & Device Type
• Browser & Operating System Information
• Login & Logout Time and Date
• Gaming Activity & Betting History
• Transaction Records & Payment History
• Website Usage Patterns via Cookies & Tracking Technologies

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third parties:

• Transaction Verification Data from Payment Providers
• KYC-Related Information from Identity Verification Services
• Risk Assessment Data from Fraud Prevention Services

3. Purpose of Data Use

Kikiya Casino uses your data only for specific, legitimate purposes. We never use your information unnecessarily.

Purpose of Use	Data Type	Legal Basis
Account Creation & Management	Name, Email, Phone	Contractual Compliance
Payment Processing	Payment Details, Balance	Contractual Compliance
Identity Verification (KYC)	Identity Document, Address	Legal Obligation
Fraud Prevention	IP, Device, Transactions	Legitimate Interest
Customer Support	Contact Information	Contractual Compliance
Marketing & Promotions	Email, Preferences	Consent
Responsible Gaming	Gaming Behavior	Legitimate Interest

4. Data Sharing & Disclosure

Kikiya Casino never sells your personal information. However, data may be shared in certain defined circumstances.

4.1 Trusted Service Providers

Kikiya Casino works with certain trusted third parties that help us operate our services:

• Payment Processor: Required information is shared to process and confirm transactions
• Identity Verification Service: To Complete the KYC Process
• Game Provider: Limited Data for Game Operations
• IT & Hosting Services: For managing servers and technical infrastructure
• Analytics Services: Anonymized Data for Platform Improvement

These service providers are contractually obligated to comply with Kikiya Casino's Privacy Policy. They are not permitted to use your data for their own purposes.

4.2 Disclosure for Legal Requirements

Data may be disclosed under legal obligation in the following circumstances:

• Upon court order or at the request of law enforcement authorities
• To Comply with Anti-Money Laundering Laws
• For Investigating Fraud or Criminal Activity
• As Required by Regulatory Authorities

4.3 Business Transfers

If Kikiya Casino undergoes a merger, acquisition, or asset sale, your data may be transferred. We will notify you in advance should this occur.

5. Cookies & Tracking Technologies

Kikiya Casino uses cookies and similar technologies on its website and app. These help improve your experience and keep the platform running smoothly.

5.1 Types of Cookies

• Essential Cookies: Essential for the website to function properly. Maintains login sessions and ensures security.
• Functionality Cookies: Remembers your preferences such as language and settings.
• Performance Cookies: Measures which sections of the website are used most.
• Marketing Cookies: Used to show you relevant offers based on your preferences.

5.2 Cookie Controls

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some website features to stop working.

5.3 Local Storage

In addition to cookies, we may use browser local storage to temporarily save your gaming session data and preferences.

6. Data Security Measures

Kikiya Casino has implemented the highest technical and organizational measures to protect your personal data.

6.1 Technical Safeguards

• 256-Bit SSL/TLS Encryption on All Data Transfers
• Encryption of Data Stored in the Database
• Firewall & Intrusion Detection System
• Regular Security Penetration Testing
• Two-Factor Authentication (2FA)

6.2 Organizational Safeguards

• Regular privacy training for staff
• Data access limited to authorized personnel only (Least Privilege)
• Maintaining Audit Logs of Data Access
• Rapid Response Plan for Data Breaches

6.3 Response to Data Breaches

In the event of a data breach that may affect your rights, Kikiya Casino will notify you within the timeframe required by law.

7. Data Retention Period

Kikiya Casino does not retain your data beyond the required period. Retention duration depends on the type of data and applicable legal requirements.

• Account Information: For the duration of active account use and up to 5 years after closure for legal compliance
• Transaction Records: 5 to 7 years as required by financial regulations
• KYC Documents: Up to 5 years as required by legal obligation
• Gaming History: Up to 3 Years for Dispute Resolution
• Cookie Data: Typically 30 days to 2 years
• Marketing Preferences: Until you withdraw your consent

Once the designated retention period expires, data is securely deleted or anonymized.

8. Your Rights

Under the Kikiya Casino Privacy Policy, you hold several important rights. You are entirely free to be aware of and exercise these rights.

8.1 Right to Access Your Data

You can contact us at any time to find out what information we hold about you. Submit a request through our support team and we will provide the information within 30 days.

8.2 Right to Correct Your Data

If any of your information is incorrect or incomplete, you can update it through your account settings or by contacting support.

8.3 Right to Delete Your Data

In certain circumstances, you may request that your data be deleted. However, some data may not be removable due to legal obligations.

8.4 Opt-Out of Marketing

You can opt out of receiving promotional emails or messages at any time. This can be done via the unsubscribe link in any email or by contacting our support team.

8.5 Data Portability

You may request a copy of your data in a machine-readable format.

8.6 Right to Object to Processing

You have the right to object to the processing of your data for specific purposes, particularly for marketing.

9. International Data Transfers

Kikiya Casino operates servers across multiple countries. As a result, your data may be transferred outside of Bangladesh.

We ensure that appropriate safeguards are in place for all international data transfers. All third-party providers are contractually required to comply with international data protection standards.

10. Privacy of Minors

Kikiya Casino strictly does not collect data from minors. Our platform is intended for users aged 18 and above only.

If we discover that an account was created by someone under the age of 18, the account will be closed immediately and all collected data will be deleted.

11. Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available on the website 24/7
• Response Time: Usually within 48 hours

Our dedicated privacy team carefully reviews every request and works to resolve it as quickly as possible.